Utility Billing and Collection Division

 Sign Up for E-Statements

 If you would like to sign up for E-statements please email your
 service address to 


Online Billing

Make a Payment

Residents can now make payments through Self Service. To monitor transactions and print statements, residents can still use Utilities Access. On these online portals, residents will be able to:

  • Monitor their account 24/7
  • Make payments
  • View account details and history
  • Download and print statements

Make a Payment by Phone

Residents can make a payment by phone 24/7 through our automated system. To make a payment, be sure to have your Utility Account number and Customer ID number ready. These numbers can be found on the front of the bill.

To make a payment with the automated system, please call (877) 281-0607.

Responsibilities

Utility Billing and Collections is responsible for customer services, including new customers, billing, missing meter lids, and new service line connections. For questions, please call 940-761-7414.

The division also handles turning on/off water utility orders, reading water meters, establishing new services, billing for water, sewer, and refuse, collecting payments, and arranging for a field inspection.

How to Establish Service

To establish a water account, customers can fill out an online application here or stop by the Utility Collections office at 1300 Seventh Street to make a deposit. New accounts require identification to protect the customer from someone else establishing an account in his/her name. A representative can establish the account by using their identification and providing copies of the responsible party's identification.

Service Deposits

Residential deposits are $102.00 for single-family dwellings. Multi-family dwellings are $76.50 per unit when served by one meter. Minimum business deposits are $112.00 minimum for businesses with low water usage, and up to twice the average monthly bill. Sprinkler meters are $76.50. Other business deposits are calculated based on comparable business use applied to current water, sewer, and refuse rates.

Watering Restrictions (Year Round)

The City of Wichita Falls enforces the following year-round watering restrictions:

●No watering with Sprinklers from 10:00 am to 7:00 pm.
●No irrigation (watering) systems operation that have broken components or leaks.
●Spray irrigation cannot run down the curb for over 50 feet.
●Bubbler, drip, or soaker irrigation cannot run down the curb for more than 5 feet.
●If washing vehicles at home, the hose must have a positive shutoff nozzle.
●Hand watering can be done anytime.
Complete Details